Return Policy

Last Updated: 06/10/2026

At MenoreFashion, customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, please review our return policy below. We are always happy to assist you and encourage you to contact our customer service team before initiating a return.

Contact Information
Email: INFO@MENOREFASHION.COM
Customer Service Hours: Monday – Friday, 08:00 AM – 05:00 PM

1. How Our Business Operates

To reduce waste and minimize our environmental impact, MenoreFashion operates with a supplier-direct fulfillment model. This allows us to offer a wide range of products without maintaining excessive inventory.

Some products may be shipped directly from our international fulfillment partners. As a result, approved returns may need to be sent to our designated return facility provided by our supplier.

2. Return Request Period

You may request a return within 14 days of receiving your order by contacting us at INFO@MENOREFASHION.COM.

To submit a return request, please include:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your request has been reviewed and approved, we will provide detailed return instructions and the appropriate return address.

3. Return Conditions

To be eligible for a return:

• Items must be unused, unwashed, undamaged, and in their original condition.
• All original tags, labels, and packaging must remain attached.
• Items may be tried on but must not show signs of wear.
• Sale or discounted items may only be returned if they are defective, damaged, or not as described.
• Certain items may be excluded from returns for hygiene reasons, including underwear, swimwear, and selected accessories, unless they remain unopened and unused.

MenoreFashion reserves the right to refuse returns that do not meet these conditions.

4. Return Shipping Costs

Unless otherwise required by applicable consumer protection laws, return shipping costs are the responsibility of the customer.

Customers are responsible for:

• Packaging the return securely
• Arranging return shipment
• Paying any applicable shipping or customs fees
• Providing valid tracking information

We strongly recommend using a tracked shipping service. Returns without proof of shipment may not be eligible for processing.

5. Alternative Solutions

Before requesting an international return, we may be able to offer a more convenient solution depending on the situation.

In certain cases, we may offer:

• A partial refund
• Store credit
• A replacement product
• A discount on a future purchase

These solutions are assessed individually and may provide a faster and more cost-effective outcome for both parties.

6. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, defective, or faulty item, please contact us within 14 days of delivery.

Your email should include:

• Your order number
• A detailed description of the issue
• Clear photographs showing the problem

This information allows us to investigate the matter and provide an appropriate solution as quickly as possible.

7. Refunds

Refunds are processed after the returned item has been received and inspected.

Once approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Original shipping charges are non-refundable unless required by law or due to an error on our part.

Approved refunds are typically processed within 14 business days after inspection.

8. Order Cancellations

Because orders are processed quickly after being placed, cancellation requests cannot always be guaranteed.

If you wish to modify or cancel an order, please contact us immediately at INFO@MENOREFASHION.COM. We will do our best to assist you before the order enters fulfillment.

Customers are encouraged to contact our support team before initiating a payment dispute, chargeback, or claim so that we can work together toward a satisfactory resolution.

9. Liability

MenoreFashion is not responsible for delivery issues resulting from incorrect shipping information provided during checkout.

Customers are responsible for ensuring that all shipping details are accurate before submitting an order.

If you notice an error in your shipping address, please contact INFO@MENOREFASHION.COM within 24 hours of placing your order.

Orders marked as successfully delivered by the carrier to the address provided during checkout are considered fulfilled.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team.

MenoreFashion
Email: INFO@MENOREFASHION.COM
Customer Service Hours: Monday – Friday, 08:00 AM – 05:00 PM